FAQ

Shipping

Domestic Shipping

 

All domestic orders ship exclusively with USPS.  Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. We are reserving the right to change our shipping policies at any time.

 

 

International Shipping 

 

We do ship internationaly via USPS altough the delivery time is longer and the fees are higher.

 

 

 

MOCACTIA SHOES

San Juan Capistrano, California, USA

Email:Franck.boistel@gmail.com

 

Returns

Returns  

 

We accept returns on certain items within 60 days from your date of purchase. All items must be unworn and in saleable condition With tags still attached to the product. Please note that we do not refund any original shipping costs you may have incurred.

 

 

Damaged or Incorrect Items  

 

If shoes you purchased from us are damaged or otherwise show material or manufacturing defects, please contact us via telephone or e-mail at the e-mail address noted below. Please note that this warranty does not apply to fair wear and tear, wilful damage, abnormal storage, alterations, repairs, improper fit, nor improper or unreasonable use.

 

 

Exchanges  

 

We don't provide exchange at this time.